We were appointed to design an efficient and engaging user experience for Biffa’s Customer Zone portal, where a range of Biffa customers would manage their needs. Users needed to manage existing services, contracts and invoices and complete orders on line from desktop and mobile devices. Designing from mobile up, we included large and obvious UI elements on a grid that would scale with the device.
The existing Biffa brand needed to be echoed in the design, but the Customer Zone branding also needed to reflect the power of the software. Custom icons were used to help users immediately locate products and as the system needed to handle additional functionality in the future we developed a style guide to help keep future elements in line.
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